Veterinary Treatment and Medication

Fusspots Cattery will administer any medication prescribed by a veterinarian (excluding injections) with reasonable care and skill. While all reasonable care and attention will be given to each cat, Fusspots Cattery shall not be liable for any illness, injury, or death suffered by a cat during its stay, except where such loss or damage is caused by the negligence of Fusspots Cattery.

The Owner authorises Fusspots Cattery to seek veterinary treatment without prior consultation where it is deemed necessary in an emergency.

In the case of suspected injury or illness to a cat(s) boarding at Fusspots Cattery, a Veterinary Surgeon (Vet) may be contacted; the cat may be examined, and investigations performed if required (e.g. blood tests, x-rays) and an appropriate course of action will be taken on the advice of the Vet including euthanasia if deemed humane and necessary by the Vet.

Where the cat’s regular veterinary practice is located within a ten-mile radius of Fusspots Cattery, treatment will be sought otherwise, treatment will be provided by Uplands Way Veterinary Clinic

If treatment is required at Uplands Way Vets owners details may be shared with the clinic. Uplands Way Veterinary Clinic may need to liaise with the cat’s regular veterinarian and access the cat’s medical history as part of providing appropriate care.

Veterinary bills incurred through unrelated or pre-existing conditions, diagnosed or not, will be the responsibility of the owner. Repayment of these fees will be required within 24 hours. 

Accommodation and Fees

Cats from different households shall not be housed together. Only cats belonging to the same household may share a suite. Fusspots Cattery reserves the right to separate cats into individual units at its sole discretion where it considers such action necessary for the health, welfare, or safety of any cat, including but not limited to instances of aggression or distress. The Owner shall be liable for any additional charges incurred as a result of such separation.

All rates are charged per day, per suite, and are as follows:

• One cat: £15.00 per day

• Two cats: £20.00 per day

• Three cats: £25.00 per day

• Four cats: £30.00 per day

All bookings are subject to a minimum charge equivalent to three (3) days (two (2) nights). The day of arrival and the day of departure shall both be charged as full days.

Full payment of all fees is due upon collection of the cat(s). Fusspots Cattery accepts payment by cash or bank transfer (BACS).

Fusspots Cattery reserves the right to retain the cat(s) until all outstanding fees have been paid in full

In the event that a cat or cats are collected prior to the agreed departure date, the full booking fee for the entire reserved period shall remain payable and no refunds shall be issued. 

Cancellation Policy
If a booking is cancelled, the following cancellation charges shall apply:

• Cancellations made more than fourteen (14) days prior to the start date shall incur no charge.

• Cancellations made fourteen (14) days or less prior to the start date shall incur a charge equal to fifty percent (50%) of the total booking fee.

• Cancellations made seven (7) days or less prior to the start date shall incur a charge equal to one hundred percent (100%) of the total booking fee.

Examination upon arrival

All cats will be examined on arrival. Fusspots Cattery reserves the right to refuse boarding if a cat is found to have fleas, signs of illness, or any condition that may affect the health and wellbeing of other boarded cats.

Food

Fusspots Cattery can provide both wet and dry food; however, this may differ from a cat’s usual diet. To avoid any potential stomach upset, we recommend Owners provide their cats regular food to cover the duration of their stay. Fusspots Cattery accepts no liability for gastrointestinal upset arising from dietary changes.

Non collection of cats

Where a cat is not collected within seven (7) days of the scheduled departure date and all reasonable attempts to contact the Owner have failed, the cat shall be deemed abandoned and will be rehomed at the discretion of Fusspots Cattery, with all associated costs charged to the Owner.

Late Arrival Policy

If customers are running late, they should endeavour to inform us as soon as possible.

Arrivals more than 15 minutes late may need to be rescheduled to ensure we can maintain proper care routines for all animals in our care. 

Transport

Cats must always be transported to and from Fusspots Cattery in a suitable, strong cat carrier. This will remain at Fusspots Cattery for the duration of the cats stay.

Force Majeure

Fusspots Cattery will not be responsible for delays or cancellations caused by events beyond our control, such as extreme weather, illness outbreaks, government restrictions, or other unforeseen circumstances. If this happens, we will let you know as soon as possible. We will always continue to care for your cat(s) safely and, where possible, may arrange for them to be boarded at a nearby cattery. If the situation lasts a long time, we may need to cancel or reschedule bookings. 

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales